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Level Access. Digital Accessibility: It
Banking for Good: FirstBank’s Organizational Approach to Digital Accessibility
As reliance on web and mobile technology for critical activities of daily living increases, many organizations are realizing that inaccessibility is a bigger compliance risk than originally anticipated.

With barrier-free access now more important than ever, join us to learn how “banking for good” is more than just a tagline for our client FirstBank, and how their commitment to best-in-class customer experience led to an organization-wide digital accessibility program.

FirstBank’s Software Delivery Manager Melissa Alamo will join us to talk about the bank’s multi-phased – and multi-departmental – approach to ensuring their customer-facing technology is accessible, including:

• Assessing their customer facing technology
• Developing a prioritized roadmap
• Assembling a multi-departmental steering committee
• Training Product, QA, and Development Teams
• Implementing a protocol and supporting tools for sustainability

Whether you need to address accessibility in the short-term or are looking for ways to strengthen your overall accessibility program, learn from FirstBank’s experiences and get practical guidance on developing and implementing a plan that works for your organization.

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May 7, 2020 02:00 PM in Eastern Time (US and Canada)

Banking for Good: FirstBank
Webinar is over, you cannot register now. If you have any questions, please contact Webinar host: Kim Phillips.