As reliance on web and mobile technology for critical activities of daily living increases, many organizations are realizing that inaccessibility is a bigger compliance risk than originally anticipated.
With barrier-free access now more important than ever, join us to learn how “banking for good” is more than just a tagline for our client FirstBank, and how their commitment to best-in-class customer experience led to an organization-wide digital accessibility program.
FirstBank’s Software Delivery Manager Melissa Alamo will join us to talk about the bank’s multi-phased – and multi-departmental – approach to ensuring their customer-facing technology is accessible, including:
• Assessing their customer facing technology
• Developing a prioritized roadmap
• Assembling a multi-departmental steering committee
• Training Product, QA, and Development Teams
• Implementing a protocol and supporting tools for sustainability
Whether you need to address accessibility in the short-term or are looking for ways to strengthen your overall accessibility program, learn from FirstBank’s experiences and get practical guidance on developing and implementing a plan that works for your organization.
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