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Ensuring Accessible Self-Service Experiences
Ensuring Accessible Self-Service Experiences
Kiosks, tablets, and other self-service terminals can be found in just about every consumer-facing industry, from self-check-in at the doctor’s office to self-checkout at the grocery store.

This type of technology presents unique accessibility challenges, combining both physical and digital considerations. Join Level Access Chief Accessibility Officer Jonathan Avila for a discussion about:

• Legal requirements for accessibility and and the types of hardware and software that are covered
• How individuals with disabilities use self-service technology and common barriers they may encounter
• Special considerations for designing or procuring accessible hardware and digital interfaces
• Design, UX, and testing best practices

This topic is particularly timely as more organizations are exploring self-service options to help their customers and employees maintain physical distance whenever possible.

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May 27, 2020 02:00 PM in Eastern Time (US and Canada)

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Jonathan Avila
Chief Accessibility Officer @Level Access
Jonathan has over 20 years of experience in the analysis, design and repair of software, web pages, mobile apps, documentation and hardware for accessibility. With an extensive technical and programming background, many years of experience in the accessibility field, and his own personal experience as a person with a visual impairment, he brings a valuable and unique perspective to access solutions for new and current technologies. Jonathan is an active member of the W3C’s Accessibility Guidelines Working Group, Low Vision Taskforce, the International Association of Accessibility Professionals. He also publishes regular articles on accessibility topics and has been the subject matter expert on several accessibility training courses created for the US Federal government.